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KPIs / Metrics
Performance
Training
Reports
QUALITY
Reports

Periodic reports allow us to quantify the quality of our performance. Our call center agents prepare the following reports:

  • Daily and Weekly Performance tracker


    Figure 1. Sample Weekly Inbound Agent Report

  • Monthly Operations Dashboard
  • Leads Management Summaries
  • Agent Performance Summaries
  • Quality Assurance Summaries








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Inbound Call/Contact Center - Outbound Call/Contact Center
Offshore Call Center - Outsourced Call Center