Home   Technology   Services   Quality   Articles   Blog   Contact Us



Key Performance
Indicators & Metrics
Call Center Agent
Training
Operational Reports
QUALITY

Call Center/Contact Center performance reports

Periodic reports on a variety of parameters dealing with call center operations allow us to quantify the effectivity of our performance. These reports includes the following:

  • Daily and Weekly Performance tracker


    Figure 1. Sample Weekly Inbound Agent Report

  • Monthly Operations Dashboard
  • Leads Management Summaries
  • Agent Performance Summaries
  • Quality Assurance Summaries








© 2008 PNI-KMPG Inc. Philippines Call Center
Sitemap | Inbound Call/Contact Center | Outbound Call/Contact Center