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Key Performance
Indicators & Metrics
Call Center Agent
Operational Reports

Call Center/Contact Center performance reports

Periodic reports on a variety of parameters dealing with call center operations allow us to quantify the effectivity of our performance. These reports includes the following:

  • Daily and Weekly Performance tracker

    Figure 1. Sample Weekly Inbound Agent Report

  • Monthly Operations Dashboard
  • Leads Management Summaries
  • Agent Performance Summaries
  • Quality Assurance Summaries

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